Consignor FAQ2022-12-30T08:15:44-05:00

Consignor FAQ

How can I register to become a consignor?2022-12-30T06:26:50-05:00

If you would like to register for the upcoming sale please click here.

How much will I earn on my items?2023-01-31T14:46:09-05:00

You will earn 60 % on all of your sold items. Consignors can earn up to 75% on their sold items by participating as a team member at the sales.  Additional information can be found on our Team Member page.  Items are offered for sale at full price on Friday and Saturday.  Select items are offered at half price to the public Sunday. You are NOT required to sell your items at the half price sale.  See our How to Tag page for more information.

Why should I consign rather than sell at a garage sale?2022-12-26T15:52:10-05:00

TotSwap offers many advantages over garage sales. First, we offer over 100,000 items in all different categories under one roof. A person would have to shop garage sales all year, to find what they will at one of our events. Another advantage is quality. We inspect most items prior to putting them on the sales floor. People know they will find quality, name-brand items at our sale and are willing to pay a little more for it!

What can I consign?2023-01-31T14:46:38-05:00

You may sell just about anything baby or child related. Items include: clothing, shoes, outerwear, dress up, toys, dance outfits, uniforms, books, DVDs, infant gear, outdoor play, bikes, infant furniture, maternity clothing/accessories and more. We do have a select number of items that are not allowed for resale and/or limited to the number of items that are sold. Please refer to our Accepted Items page for specific information.

May I consign maternity clothing?2022-12-26T15:52:55-05:00

Yes, but we do have a limit to the number of items we will accept at our in-person events! No more than 5 per consignor. So pick your most in style items and price them to sell.  There is no limit for our ONLINE sales.

Is there a limit to the number of items I may consign?2022-12-26T15:53:39-05:00

No, there is not limit on the number of items you may consign, BUT there is a limit on the overall number of clothing items you can sell per size. All consignors are limited to 150 clothing items. Within this limit, Infant Clothing – AT ALL TIMES – is limited to 25 items per size regardless of gender up to 24 mos. (0-3mos; 3-6mos; 6-9mos; 9-12 mos; 12- 18mos; 18-24mos). Maternity clothing is limited to no more than 5 items. Junior clothing is limited to 10 items and must be within the list of brands on our ‘Accepted Items’ page. We reserve the right to limit the number of identical items if space becomes limited. We accept items on a first-come-first-serve basis.

There are NO clothing limits for our ONLINE sales.

Are there items that you will NOT accept from consignors?2023-01-31T14:47:18-05:00

Yes. We will not accept items that we deem are not in very good to excellent condition. Clothing must be free from stains, tears, pulls, fading and excessive wear. Any item that does meet our strict criteria or is on our prohibited list will be sent home at check-in or pulled from the sale floor and stored until pick-up.

Please also refer to the accepted items list as there are a few items that are not allowed for resale.

How do I know what to price my items?2023-01-31T14:47:52-05:00

You must price each item for at least $2 for our IN PERSON sales and at least $4 for our VIRTUAL sales. We offer you some pricing suggestions but as a general rule, you should price things 1/4 – 1/3 their original retail price. Popular or name brand items can be priced higher. You are the best judge, price an item for no more than you would be willing to pay for that same item.  Items may be bundled together to increase the value of the total items for sale

Where can I find children’s hangers?2022-12-26T15:54:34-05:00

We are not picky about the type of hanger that you use. You are welcome to use either adult or child size hangers, but we do recommend that you not use the adult hangers on clothing size 4 and under. Hangers can be found at most local children’s clothing stores including the Dollar Store and WalMart. We have had a number of consignors that have also been successful with asking clothing stores for hangers, on Freecycle or at your local dry cleaners.

What is my consignor number?2022-12-26T15:54:48-05:00

When you register you will choose a number, we ask that you choose a number which consists of the First Letter of your last name + Last 4 digits of your phone number.  This seller number will carry over to all future TotSwap events.  Click Here to register for the upcoming sale.

What is the print code? I am being asked this when I try to print out my tags.2022-12-26T15:55:00-05:00

Log into your account again through our website, When you try to login to your account directly through our partner site, MyCM, you will be asked for the code. Try it again from and you shouldn’t need the code.

I have consigned previously, will I need to re-tag items?2022-12-26T15:55:28-05:00

No, but if you used our bar coding system (My Consignment Manager) you will have to transfer previous items into the current sale in order to receive credit. This can be done from the “Manage Inventory” page of My Consignment Manager. If you need to change ANY aspect of the tag, then it must be reprinted. Our cashiers do not accept handwritten changes (price, discount status, seller number, and item number).

When and where should I drop off my items before the sale?2023-01-31T14:49:21-05:00

For our IN PERSON events, Items must be dropped off the 2 days prior to the sale. There is some important information regarding drop off available on the website. For more info see our Drop Off & Pick Up Info. Restockers will drop-off on the Friday during the sale. Please see the specific sale for dates & times.

Will I need an appointment to drop off things?2022-12-26T15:56:16-05:00

Check-In appointments are required for those consignors who anticipate bringing over 100 items for sale. If you have less than 100 items then you may arrive anytime during our drop-off hours. It is still recommended that you choose a drop-off time even if you have less than 100 items, but it is not required. You may sign up for a check-in appointment during the registration process or from your account in MyCM. If you are selling over 200 items you MUST choose a drop-off time that is prior to 6pm on the first day of dropoff.

Do I have to pick up my items after the sale?2022-12-26T15:56:38-05:00

No. You can elect to donate all or select items. However, we CANNOT store your items after the sale. If you would like your unsold items returned, you MUST pick them up between 4:30 and 7:30 p.m. the last day of the sale. Any items that have not been picked up become the property of TotSwap and may be donated. Sorry, there are NO EXCEPTIONS to this as we must be out of the facility and cannot store your items.

By what time on Sunday do items have to be picked up?2022-12-26T15:57:05-05:00

Consignors need to arrange to pick up any items they would like back. Items MUST be picked up Sunday of the sale between 4:30 – 7:30 p.m. Doors will close by 7:30 p.m. No exceptions! Items left after 7:30 p.m. on Sunday become the property of TotSwap.

Will TotSwap provide a tax receipt of items I donated?2022-12-26T15:57:18-05:00

No, we do not have the capability to do this.

When will I receive payment for my sold items?2022-12-26T15:57:45-05:00

Checks are EMAILED no later than the Monday a week after the sale closes. Checks are EMAILED to the email address that is in the system at the time it is locked. If you have had a change of email, please change it from the “My Account” button in MyCM. Be sure to print and deposit your check as soon as you receive it. Checks are voided & payment is cancelled after 90 days.

Can I get my tags back?2022-12-26T15:58:02-05:00

No. Our online tagging service will allow you to print reports of what you sold, for how much, what you donated etc. This will eliminate the need for us to return your tags to you. If you would like to track the items that have sold you may use the reporting features of MyConsignmentManager.

Will you provide me with a list of items that sold?2022-12-26T15:58:30-05:00

The final sales through Sunday at 4p will be uploaded into MyCM by 5p on Sunday. Please bring a copy of this list with you. You may also access it from a smart phone. Items sold between 4-6p on Sunday will be uploaded into owners accounts by Tuesday morning. We will NOT be able to print settlement reports on site.

What if I find that an item is missing?2022-12-26T15:59:09-05:00

There are many reasons why an item may go missing from the sale. The item was never dropped off, the tag was misplaced during the sale, item not found at pick-up (most common), tag not printed properly, etc. Many consignors automatically assume that the item was stolen. While this is a possibility, it is not usually the reason. We do our best to keep tabs on every item that comes through our doors. However, we cannot be held responsible for items lost before, during, or after the sale. The best defense against loss is volunteers & the vigilance of our consignors. Ultimately, we are not responsible for items lost at the event, but we do the best we can to avoid this through checks & balances at drop-off, our registers & pick-up.

Do I have to be a Team Member in order to consign?2022-12-26T15:59:21-05:00

No. You will still earn your consignor preview sale privileges.

What will I receive in exchange for becoming a TotSwap Team Member?2022-12-30T06:23:01-05:00

Consignors can earn up to 15% additional on their sold items! There are some great perks for different levels of volunteering!

How do I transfer tags?2022-12-26T16:04:12-05:00

It is very easy to transfer your items from sale to sale without having to retag your items!! Keep in mind that we only take seasonal clothing.  When transferring items, be careful that you are not just rolling items from sale to sale to sale. If they haven’t sold after two sales, it is time to reprice and retag!!

If you plan to use the existing tag…

  • Review all the information on the tag to make sure that you do not want to change anything. Tags that are altered will not be honored at the cash registers.

  • Register for the current sale. Once you have paid your registration fee, you will have access to this particular sale.

  • Login to the current sale and Click on “Manage Inventory“ from the blue menu bar toward the top of the screen. From this screen enter your search criteria to pull up your inventory.

  • Once your inventory is on the screen, check the boxes next to each item that you plan on reselling.

  • Once the items are checked choose the current Sale under the “Item Transfers“ section. By simply choosing this sale and clicking on “Transfer Item(s) to Consignment“ it will put all of your checked items into the Spring sale. That’s it!!

  • Your items are ready to be dropped off. If you have additional items to enter, simply click on “Enter Items“ from the blue bar menu at the top of the screen to enter any additional items you wish to sell.

If you want to resell an item, but want to change information on the tag such as the price/size/description, follow the instructions above to transfer the items into the current sale first. Once the items have been transferred, you will then need to edit each item from this same screen and then reprint the tags and attach the new tag to your item(s).

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